Refund policy

Refund & Return Policy

At Nimbus Vault, we want you to feel confident with your purchase. That’s why we offer a 15-Day Return Guarantee from the date your order is delivered.

To be eligible for a return, items must be returned in good condition and, whenever possible, in their original packaging.

If your item arrives damaged, defective, or incorrect, please contact us immediately at hello.nimbusvault@startmail.com so we can make it right.

To request a return, please contact us at hello.nimbusvault@startmail.com with your order number and reason for the return.

Please note that return shipping costs may apply depending on the customer’s location.

Approved refunds will be issued to the original payment method within 10 business days after the returned item has been received and inspected.

Last updated: May 2026